Access and Use of the Services
Ownership of Content
This Platform, the domain name (www.shoor.com.ph), subdomains, features, contents, as well as any application services (including without limitation any mobile application services) offered periodically by SHOOR in connection therewith (collectively, the “Content”), are owned and operated by SHOOR.
Provision and Accessibility of Services
If you link to the Platform, SHOOR may revoke your rights to so link at any time, at SHOOR’s sole discretion. SHOOR reserves the right to require prior written consent before linking to the Platform.
Platform and Content
Use of the Content
You shall abide by all copyright notices, trademark rules, information, and restrictions contained in this Platform and the Content accessed through this Platform, and you shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever this Platform or the Content or third party submissions or other proprietary rights not owned by you without the express prior written consent of the respective owners, or in any way that violates any third party rights.
SHOOR’s Liability for the Platform and Content
SHOOR cannot guarantee the identity of any other users with whom you may interact with in the course of using the Platform. SHOOR cannot guarantee the authenticity and accuracy of any content, materials or information which other users, the Operators or our third-party service providers or partners may provide you other than what is contained in the Platform. All Content accessed by you using the Platform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom without fault or negligence on the part of SHOOR.
Under no circumstances will SHOOR be liable in any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via the Platform or in the course of any transaction with SHOOR, its Operators and/or third-party service providers and partners.
Intellectual Property Rights
The Content and all other materials displayed or made available, permanently or temporarily, on this Platform, including but not limited to text, data, graphics, articles, photographs, images, illustrations, video, audio and other materials are protected by copyright and/or other intellectual property rights. All intellectual property rights subsisting in respect of the Platform and the Content belong to SHOOR or have been licensed to SHOOR. Any intellectual property rights attached to the Content shall be exercised exclusively by SHOOR or the appropriate intellectual property rights holder, unless otherwise permitted by law or any contract entered into by SHOOR. The Platform, the Services and the Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws. You undertake that: (a) You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any part of this Platform and the Content, software, materials, or the Services in whole or in part; (b) You shall only download or copy the Content (and other items displayed on the Platform or related to the Services) for personal and non-commercial use only, provided that you maintain all copyright and other notices contained in such Content; and (c) You shall not store any significant portion of any Content in any form. Copying or storing of any Content other than personal and noncommercial use is expressly prohibited without prior written permission from SHOOR or from the intellectual property rights holder identified in such Contents’ copyright notice.
Uploading of Information
Users Representations, Warranties and Undertakings
Use of this Platform and the Services
You represent, warrant and undertake to SHOOR that you will not provide any User Submissions or otherwise use this Platform or the Services in a manner that: (a) Infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; or (b) Violates any law, statute, ordinance or regulation; or (c) Is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (d) Involves commercial activities and/or sales without SHOOR’s prior written consent, such as contests, sweepstakes, barter, advertising, or pyramid schemes; or (e) Constitutes libel, impersonates any person or entity, including but not limited to any employee or representative of SHOOR; or (f) Contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program.
Removal of User Submissions
SHOOR reserves the right to remove any User Submissions from this Platform at any time, for any reason including but not limited to, receipt of claims or allegations from third parties or authorities relating to such User Submission or if SHOOR is concerned that you may have breached any of the preceding representations, warranties or undertakings, or for no reason at all.
Responsibility for User Submissions
You remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, this Platform.
You are responsible for all of your activity in connection with using this Platform and/or the Services. You further represent, warrant and undertake to SHOOR that you shall not: (a) Conduct any fraudulent, abusive, or otherwise illegal activity which may be grounds for termination of your right to access or use this Platform and/or the Services; or (b) sell or resell any products, services or reservation obtained from or via this; (c) use this for commercial or competitive activity or purposes, or for the purpose of making speculative, false or fraudulent bookings or any reservations in anticipation of demand; (d) post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of this Platform; or (e) Violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity that is expressly prohibited; or (f) Run maillist, listserv, or any other form of auto-responder, or “spam” on this Platform, or any processes that run or are activated while you are not logged on to this Platform, or that otherwise interfere with the proper working of or place an unreasonable load on this Platform’s infrastructure; or (g) Use manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any page of this Platform; or (h) Decompile, reverse engineer, or otherwise attempt to obtain the source code of this Platform.
You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with using this Platform and/or the Services.
Registration and Security
Opening of the SHOOR Account
In the course of using the Services, you may be required to open and maintain an account with SHOOR (“SHOOR Account”).
Provision of Personal Information
As a condition to using some aspects of the Services, you may be required to register with SHOOR and select a password and user name (“SHOOR User ID”). If you are accessing the Services through a third party platform or service, SHOOR may require that your SHOOR User ID be the same as your user name for such third party platform or service.
You represent that you shall not: (a) Select or use as a SHOOR User ID a name of another person with the intent to impersonate that person; or (b) Use as a SHOOR User ID a name subject to any rights of a person other than you without appropriate authorization.
SHOOR reserves the right to refuse registration of or to cancel a SHOOR Account at its sole discretion. You shall be responsible for maintaining the confidentiality of your password. Any damage suffered by SHOOR, its Operators, third-party service providers and partners or any other person on account of your failure to maintain the confidentiality of your password shall be your sole liability.
Reviews – Further correspondence – Rights to User Content
By completing a booking, you agree to receive confirmation messages (in the form of emails and/or app notifications), as well as an invitation email(s) or app notification(s), for you to complete our guest review form which we will send to you after you finish an activity. Leaving a review is optional. For clarity, the confirmation and guest review emails are transactional and are not part of the newsletters or marketing mails.. The completed guest review may be uploaded onto the relevant activity page on the SHOOR platform within 72 hours of the submission for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Activity. Upon submitting a review, and when applicable, your account will be awarded SHOOR credits, which may be used towards your next booking subject to terms and conditions. Each account may only submit one review per activity booked once or multiple times within the same calendar month. Fraud and abuse will result in the forfeiture of SHOOR credits. SHOOR further reserves the right to deduct any credits directly from your SHOOR account without prior notice.
By posting a review, you grant SHOOR the full, perpetual, free, transferable and irrevocable rights to such review. SHOOR reserves the right to translate, edit, adjust, refuse or remove reviews at its sole discretion.
You confirm you will comply with these Guest Review Guidelines above. In addition, you represent and warrant that
Reviews may not contain obscenities, profanity, inappropriate content, hate speech and offensive content, promotion of illegal conduct, other people’s personal information such as names, phone numbers or email addresses, and irrelevant content such as promotional, invite and reward information. Moreover, reviews may not defame, abuse, harass, or violate the legal rights of others. *
Booking Confirmation, Tickets, Vouchers, Fees and Payment
Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time for confirmation as stated on the Platform is solely for reference only. Actual time required for confirmation may vary.
Purchase and Use of the Vouchers
Through this Platform, you may purchase vouchers from SHOOR for the Services (“Vouchers”) offered by the Operators and/or our third party service providers and partners, including for travel. Subject to the policy of the relevant Operator and/or third-party service provider or partner, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher.
In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator and/or third-party service provider or partner on time, and present such documents and/or information as may be required by the Operator and/or third-party service provider or partner, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.
An Operator and/or third-party service provider or partner may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither SHOOR nor the Operator and/or third-party service provider or partner is responsible for lost, destroyed or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Operator and/or third-party service provider or partner may refuse to accept your Voucher, and no refunds will be granted.
SHOOR nor the Operator and/or third-party service provider or partner take any responsibility for counterfeit vouchers, or those obtained by fraudulent/illegal means.
Terms of the Vouchers
Vouchers are admission tickets to one-time events (‘Events’):.The date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be granted.
Cancelation of Vouchers
You may cancel your Voucher by contacting SHOOR customer service within the cancelation period, as stated at the time of purchase on the Platform. Cancelation windows vary on a case by case basis. A Voucher canceled with the required notice will be refunded in full to the credit card you used to purchase such Voucher.
The Operator and/or third-party service provider or partner, not SHOOR, is the offeror of the Services for the Events, to which the Vouchers correspond to, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services. In the event that the Operator is SHOOR itself, then SHOOR shall make the sole determination to accept or reject the Voucher.
Please directly consult with the Operator and/or third-party service provider or partner if you have any enquiries or complaints in respect of the Service you received in connection with your Voucher. Except as expressly set forth herein, all fees paid for Vouchers are non-refundable. Prices quoted for Vouchers are in the currency stated on the Platform at the time prior to purchase.
If an Event which you have purchased a Voucher for is canceled by the Operator and/or third-party service provider or partner, SHOOR will notify you as soon as reasonably practicable, and will process a full refund to the credit card you used to purchase such Voucher.
SHOOR reserves the right to require payment of fees or charges for any Services offered by SHOOR. You shall pay all applicable fees or charges, as described on this Platform in connection with such Services selected by you.
Modifications to Charges
SHOOR reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on this Platform. Your use, or continued use, of the Services offered by SHOOR following such notification constitutes your acceptance of any new or revised fees or charges.
SHOOR’s Rights and Obligations
SHOOR intends to offer or procure the Operators and/or third-party service provider or partner to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.
Whilst the Operators and/or third-party service provider or partner are required to provide SHOOR with accurate and updated prices of the Services on this Platform, SHOOR cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.
The above terms and conditions & return policies are applicable to all SHOOR users worldwide.
SHOOR Credits are points that are awarded to you and will be accumulated in your SHOOR Account until expiry. Points are awarded on the actual participated and unrefunded activities purchased from SHOOR’s platforms, based on the award program at the time of purchase. Except as otherwise stated, every ten (10) SHOOR Credits may be used to offset one Hong Kong Dollar (HK$1.00) of the total check out price. Conversion into any other currencies will be calculated based on the exchange rate SHOOR uses on the date of your purchase offset.
SHOOR Credits may be earned through the following means and the amount of SHOOR Credit received may vary with each purchase and is at the sole discretion of SHOOR: (a) rebates from previous purchases (b) earning through any means authorized by SHOOR at its sole discretion (c) submission of activity review after successfully completing any eligible SHOOR activities you purchased
You will only receive SHOOR Credits for the first ten activities you have reviewed in any calendar month. If you have completed the same activity more than once in the same month, you will only receive SHOOR Credits for the first review you have submitted for that activity.
All SHOOR Credits earned any time in the first calendar year will expire on the last day of the next calendar year. Therefore, if you are awarded a SHOOR Credit on 1 October 2017, that SHOOR Credit will expire and therefore be deducted from your account on 31 December 2018. All the credits accumulated to date as of 25 September 2017, regardless of when you obtained the SHOOR Credits and remained unused will expire on 31 December 2018.
Booking and delivery fees and charges are not eligible for earning SHOOR Credits, nor can SHOOR Credits be used to redeem or deduct booking and delivery fees and charges.
SHOOR Coupons are coupons with a one-time use and will not be returned if used that will be sent to your designated email address or applied directly to your SHOOR Account, which may be used in exchange for discounts of future bookings on the Shoor Booking Platform. For the avoidance of doubt, once you have used the SHOOR Coupons on the SHOOR Booking Platform, such SHOOR Coupons will not be returned or refunded under any circumstances.
SHOOR Credits may be attained through the following means: (a) You may receive SHOOR Coupons through the SHOOR Referral Program, as further elaborated on in Clause 11; or (b) You may receive SHOOR Coupons by other authorized means as determined at SHOOR’s sole discretion.
Abuse of Discounts
SHOOR Referral Program
On certain SHOOR Sites, SHOOR may offer members the chance to earn SHOOR Coupons, when they invite friends to become members of a SHOOR Site and those friends make a confirmed booking through an authorized SHOOR invitation channel (“SHOOR Authorized Channel”) (e.g. an invitation sent through SHOOR’s Platform, Facebook or another social media channel as supported by SHOOR).
You may only earn SHOOR Coupons via SHOOR’s authorized member invite mechanisms. Referrals outside of SHOOR Authorized Channel will not result in any SHOOR Coupons. You understand that SHOOR Coupons are not transferable, may not be auctioned, bartered or sold, nor pooled with other members.
You will only receive SHOOR Coupons for the first confirmed booking made by a friend who makes his or her first booking on the SHOOR Sites and subsequently completes his or her first booking as a result of an invite from you via a SHOOR Authorized Channel. If your friend does not follow the directions in the invite email or other valid invite mechanism to accept the invitation, you may not receive SHOOR Coupons, and SHOOR will have no liability to you for your friend’s failure to follow directions.
You must not conduct your own promotion in connection with the SHOOR Referral Program. You may not engage in any promotional, marketing, or other advertising activities on behalf of SHOOR, including the use of any trademarks of SHOOR.
SHOOR Coupons will be emailed to your designated email address within 24 hours of one of your qualifying invitees completing his or her confirmed booking on SHOOR’s Platform
SHOOR reserves the right to modify the values and rewards of the SHOOR Referral Program based on each user’s activity.
SHOOR reserves the right to modify or terminate the SHOOR Referral Program at any time. Should there be any tax liability for the accumulation and/or use of SHOOR Coupons, such taxes are the sole responsibility of the user or participant. You understand that your SHOOR Account may not accurately reflect the SHOOR Coupons you have actually earned. SHOOR will have no liability for any errors displayed in your SHOOR Account.
SHOOR may, if necessary, participate in the defense of any claim or action and any negotiations for settlement. You will not make any settlement that may adversely affect the rights or obligations of SHOOR without SHOOR’s prior written approval. SHOOR reserves the right, at its expense and upon notice to you to assume exclusive defense and control of any claim or action. *
Disclaimers and Limitation of Liability
SHOOR has no special relationship with or fiduciary duty to you for accessing and using this Platform and the Content. You acknowledge that SHOOR has no control over, and no duty to take any action regarding: (a) Which users gain access to this Platform; (b) What content you access via this Platform; (c) What effects the Content may have on you; (d) How you may interpret or use the Content; and (e) What actions you may take as a result of having been exposed to the Content.
Services and Comments
You acknowledge and agree that the Operators and/or third-party service provider or partner may offer the Services on this Platform, and that suggestions or recommendations may be given by the Operators or Users of this Platform. SHOOR makes no representations or warranties regarding the accuracy of descriptions anywhere on the Services, or regarding suggestions or recommendations of the Services offered or purchased through this Platform.
Exemption of Liability
These limitations and exclusions apply without regard to whether the damages arise from: (a) Breach of contract; or (b) Breach of warranty; or (c) Strict liability; or (d) Tort; or (e) Negligence; or (f) Any other cause of action, to the maximum extent that such exclusion and limitations are not prohibited by applicable law.
This Platform, the Content and all other materials herein provided software, functions, materials and information made available on or accessed through this Platform, is provided on an “as is” basis. To the fullest extent permissible by applicable law, SHOOR makes no representations or warranties of any kind, either express or implied, including but not limited to the content on this Platform or the materials, information and functions made accessible through this Platform, for any of the Services or hypertext links to third parties or for any breach of security associated with the transmission of sensitive information through this Platform, or for Operator ability, fitness for a particular purpose, non-infringement, or that the use of the Services will be uninterrupted or error-free.
You acknowledge and agree that you will not hold or seek to hold SHOOR responsible for the content provided by any Operator and/or third-party service provider or partner and you further acknowledge and agree that SHOOR is not a party to any transaction in relation to the Services provided by any Operator or and/or third-party service provider or partner. SHOOR has no control over and does not guarantee the safety of any transaction, tours and/or activities or the truth or accuracy of any listing or other content provided by any Operator or third party on this Platform.
In any event, to the fullest extent permissible by the applicable law, SHOOR’s liability, and the liability of any member of SHOOR, to you or any third party in any circumstance arising out of or in connection with this Platform is limited to the amount of fees you paid to SHOOR in the twelve months prior to the action giving rise to liability.
Interaction with Third Parties
Links to Third Party Platforms
This Platform may contain links to third party Platforms or services (“Third Party Platforms”) that are not owned or controlled by SHOOR, or the Services may be accessible by logging in through a Third Party Platform. Links to Third Party Platforms do not constitute an endorsement or recommendation by SHOOR of such Third Party Platforms or the information, products, advertising or other materials available on those Third Party Platforms.
SHOOR has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Platforms. In addition, SHOOR will not and cannot monitor, verify, censor or edit the content of any Third Party Platform. By using the Services, you expressly relieve and hold SHOOR harmless from any and all liability arising from your use of any Third Party Platform.
Your interactions with organizations and/or individuals found on or through the Services including but not limited to the Operators, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals.
You should conduct whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
You agree that SHOOR shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that SHOOR is under no obligation to become involved. In the event that you have a dispute with one or more other users or third parties, you hereby release SHOOR, its holding companies, subsidiaries, officers, directors, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.
In order to ensure adequate operational support for customers in respect of refunds and cancelations (where applicable), the following SHOOR entities shall be responsible for transactions conducted in the following currencies:
in respect of transactions in SGD, SHOOR Travel Technology Pte Ltd;
in respect of transactions in TWD, SHOOR Travel Taiwan Limited;
in respect of transactions in MYR, SHOOR Technology Sdn. Bhd.;
in respect of transactions in EUR/GBP/CHF/DKK/ISK/NOK/SEK/RUB, SHOOR Travel Technology B.V.; and
in respect of transactions conducted in all other currencies, SHOOR Travel Technology Limited.
Termination by SHOOR
Effects of Termination
Passports, Visas & Insurances
It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements. SHOOR is not responsible for any failure on your part to secure such requirements and any other requirements for your travel to a particular destination.
As visa and health requirements are subject to changes without notice, SHOOR recommends that you verify health and visa requirements with the appropriate consulate prior to departure.
SHOOR strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.
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