We employ secure third party payment gateways to process your payment. If you choose to “Save Card Information”, you can rest assured that your information is tokenized, encrypted, and stored securely.
You will receive an SMS containing the confirmation code, which you will use to confirm purchase via the SHOOR website. After confirmation, you will be receiving a separate SMS containing the reference number.
If you could no longer access the verification page, please reach out to us via the SHOOR Facebook page or by emailing us at [email protected]. Kindly include a screenshot of the sms as proof of payment.
Booking cancellations are highly discouraged and will only be allowed given a valid reason. However, should it be unavoidable, kindly reach out to us on Facebook Messenger or email us at [email protected] for assistance. Full refunds are also only available for cancellations requested at least 48 hours before the chosen experience date.
Please note that for experiences included in a series, you have the option to move your booking to a different class (e.g. from: Cooking Lesson: Adobo, to: Cooking Lesson: Fried Chicken).
For experiences not included in a series, you may request to be moved to a different experience of your choice, provided that it is of the same or a lower price from your original booking. Should you want to book an experience that is priced higher than your original booking, you will have to settle the difference.
If your initial payment was made via PayPal, the refund will be processed instantly. If you paid via credit card, it may take up to 30 days for certain banks for you to receive the refund in your account.
Transfer policies vary per experience. Under certain unforeseeable circumstances (e.g. flight cancellation, natural disaster, medical emergencies, etc.), we may allow transfers if relevant proof is provided. Kindly reach out to us on Facebook Messenger or email us at [email protected] for assistance.
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