Frequently Asked Questions

Choose your preferred experience and the relevant package, date, and quantity, click “BOOK”, then proceed to payment.

You will receive an email confirmation of your order after payment.

You will receive an email with the Zoom link for your chosen experience.

For SHOOR Mobile Cinema, you will receive an email confirmation of your booking, granting you access to the movie on the SHOOR website anytime, anywhere.

Your order may have been tagged as “Canceled”. Kindly reach out to us on Facebook Messenger or email us at [email protected] for assistance.

  • Check your Spam folder.
  • You may also check your Order History on your SHOOR Account page for the status of your order, the email you used, and the Zoom details of your chosen experience.
  • Reach out to us on Facebook Messenger for further assistance.

Payment Process

Credit cards, debit cards, PayPal, G-Cash, and Direct Carrier Billing via Globe Postpaid Line are our accepted modes of payment.

You can see experience prices in the specific product pages. An order amount summary will also be presented to you before you proceed to checkout.

We will bill you in Philippine Peso.

We currently do not accept cash payments.

We do not accept payments at our physical office.

We employ secure third party payment gateways to process your payment. If you choose to “Save Card Information”, you can rest assured that your information is tokenized, encrypted, and stored securely.

Payment Process - Globe Postpaid Line

Direct carrier billing (DCB) is a mobile payment option that lets you download and purchase digital content like games, movies, music, eBooks, apps, etc. from online platforms like SHOOR or the Google Play Store and charge it to your Prepaid balance or to your Globe Postpaid bill. For more information on Globe DCB, visit https://www.globe.com.ph/help/postpaid/billing/direct-carrier-billing-google-play.html#gref.

All Globe Postpaid and Platinum customers are eligible for DCB on SHOOR.

You’ll see your SHOOR purchases under the bill liner ‘Globe Labs’ in your billing statement.

If you’re a Globe Postpaid or Platinum customer, your transaction will reflect on your billing statement depending on your bill cycle.

There are no extra charges for using Globe’s DCB.

    1. If you were charged on your Globe Bill but you were not able to attend the event booked, please contact the SHOOR Facebook page or email [email protected].
    2. Please include the following details:
      • Name of the event booked
      • Name used to register
      • Mobile number used to register/pay
      • Proof that amount was billed to your account

You will receive an SMS containing the confirmation code, which you will use to confirm your purchase via the SHOOR website. After confirmation, you will receive a separate SMS containing the reference number.

If you can no longer access the verification page, please contact the SHOOR Facebook page oar email [email protected]. Kindly include a screenshot of the SMS as proof of payment.

Cancellations and Refunds

  • Booking cancellations are highly discouraged and will only be allowed given a valid reason. However, should it be unavoidable, kindly reach out to us on Facebook Messenger or email us at [email protected] for assistance. Full refunds are also only available for cancellations requested at least 48 hours before the chosen experience date.
  • Please note that for experiences included in a series, you have the option to move your booking to a different class (e.g. from: Cooking Lesson: Adobo, to: Cooking Lesson: Fried Chicken).
  • For experiences not included in a series, you may request to be moved to a different experience of your choice, provided that it is of the same or a lower price from your original booking. Should you want to book an experience that is priced higher than your original booking, you will have to settle the difference.

If your initial payment was made via PayPal, the refund will be processed instantly. If you paid via credit card, it may take up to 30 days for certain banks for you to receive the refund in your account.

Kindly reach out to us on Facebook Messenger for assistance.

Transfer policies vary per experience. Under certain unforeseeable circumstances (e.g. flight cancellation, natural disaster, medical emergencies, etc.), we may allow transfers if relevant proof is provided. Kindly reach out to us on Facebook Messenger or email us at [email protected] for assistance.

Logo of SHOOR online experiences

The SHOOR Team will send you a separate email within 2 business days to finalize your schedule.

For follow-ups, please send an email to [email protected]