Frequently Asked Questions

Choose your preferred experience and the relevant package, date, and quantity, click “BOOK”, then proceed to payment.

How long will I wait to receive my voucher after booking an experience?

You will receive an email confirmation of your order after payment.

What do I get after booking an experience?

You will receive an email with the Zoom link for your chosen experience.

For SHOOR Mobile Cinema, you will receive an email confirmation of your booking, granting you access to the movie on the SHOOR website anytime, anywhere.

I paid via GCash but did not get to the “THANK YOU” page/receive a confirmation email.

Your order may have been tagged as “Canceled”. Kindly reach out to us on Facebook Messenger or email us at [email protected] for assistance.

I booked an experience but I have not received an email confirmation, what do I do?

Check your Spam folder.
You may also check your Order History on your SHOOR Account page for the status of your order, the email you used, and the Zoom details of your chosen experience.
Reach out to us on Facebook Messenger for further assistance.

Payment Process

How can I pay?

Credit cards, debit cards, PayPal, G-Cash, and Direct Carrier Billing via Globe Postpaid Line are our accepted modes of payment.

How can I see how much it will cost?

You can see experience prices in the specific product pages. An order amount summary will also be presented to you before you proceed to checkout.

What currencies do you accept?

We will bill you in Philippine Peso.

How can I pay with my debit/credit card?

How do I pay via Globe Postpaid Line?

How do I pay using GCash?

Can I pay in cash?

We currently do not accept cash payments.

Do you have a physical office where I can submit payment?

We do not accept payments at our physical office.

Is my payment secure?

We employ secure third party payment gateways to process your payment. If you choose to “Save Card Information”, you can rest assured that your information is tokenized, encrypted, and stored securely.

Payment Process - Globe Postpaid Line

What is direct carrier billing (DCB)?

Direct carrier billing (DCB) is a mobile payment option that lets you download and purchase digital content like games, movies, music, eBooks, apps, etc. from online platforms like SHOOR or the Google Play Store and charge it to your Prepaid balance or to your Globe Postpaid bill. For more information on Globe DCB, visit https://www.globe.com.ph/help/postpaid/billing/direct-carrier-billing-google-play.html#gref.

Who is qualified to pay using Globe direct carrier billing (DCB)?

All Globe Postpaid and Platinum customers are eligible for DCB on SHOOR.

How will the charge reflect on my bill?

You’ll see your SHOOR purchases under the bill liner ‘Globe Labs’ in your billing statement.

When will I be charged if I purchase a SHOOR experience through Globe DCB?

If you’re a Globe Postpaid or Platinum customer, your transaction will reflect on your billing statement depending on your bill cycle.

Are there extra charges for using DCB?

There are no extra charges for using Globe’s DCB.

I did not receive my confirmation code, but I was charged on my Globe Bill.

1. If you were charged on your Globe Bill but you were not able to attend the event booked, please contact the SHOOR Facebook page or email [email protected].
2. Please include the following details:
  - Name of the event booked
  - Name used to register
  - Mobile number used to register/pay
  - Proof that amount was billed to your account

Where can I find the confirmation code/reference number?

You will receive an SMS containing the confirmation code, which you will use to confirm your purchase via the SHOOR website. After confirmation, you will receive a separate SMS containing the reference number.

I received a verification code, but I can no longer access the verification page. What do I do?

If you can no longer access the verification page, please contact the SHOOR Facebook page oar email [email protected]. Kindly include a screenshot of the SMS as proof of payment.

Cancellations and Refunds

Can I get a refund?

Booking cancellations are highly discouraged and will only be allowed given a valid reason. However, should it be unavoidable, kindly reach out to us on Facebook Messenger or email us at [email protected] for assistance. Full refunds are also only available for cancellations requested at least 48 hours before the chosen experience date.
Please note that for experiences included in a series, you have the option to move your booking to a different class (e.g. from: Cooking Lesson: Adobo, to: Cooking Lesson: Fried Chicken).
For experiences not included in a series, you may request to be moved to a different experience of your choice, provided that it is of the same or a lower price from your original booking. Should you want to book an experience that is priced higher than your original booking, you will have to settle the difference.

I still haven’t received my refund. What happened?

If your initial payment was made via PayPal, the refund will be processed instantly. If you paid via credit card, it may take up to 30 days for certain banks for you to receive the refund in your account.

How do I change my booking information?

Kindly reach out to us on Facebook Messenger for assistance.

Are vouchers transferable?

Transfer policies vary per experience. Under certain unforeseeable circumstances (e.g. flight cancellation, natural disaster, medical emergencies, etc.), we may allow transfers if relevant proof is provided. Kindly reach out to us on Facebook Messenger or email us at [email protected] for assistance.