Frequently Asked Questions

Choose your preferred experience and the relevant package, date, click “Join This Experience”, input your billing addresses, then proceed to payment.

After successful payment, you will land on the Thank You page with the details of your purchase. Shortly after, you will also receive an email confirmation.

  • For online experiences, you will receive an email with the Zoom link of your chosen experience.
  • For online experiences with kits, delivery standard time is indicated on the experience page. For further information on the status of your kits, you may reach us at our Facebook Page, or you may email us at [email protected].

Your order may have been tagged as “Canceled”. Kindly reach out to us on our Facebook Page, or you may email us at [email protected].

  • Check your Spam folder.
  • You may also check your Order History on your SHOOR Account page for the status of your order, the email you used, and the Zoom details of your chosen experience.
  • Reach out to us on Facebook Messenger for further assistance.

Yes, we provide official receipts. Kindly reach out to us on our Facebook Page, or you may email us at [email protected] with the following details:

  1. –   Order Number

  2. –   Name of Business

  3. –   TIN

  4. –   Business Style

  5. –   Address

  6. –   Tel. #

  7. –   SHOOR Email Address used to purchase

Multiple bookings are available for select experiences. To check if the experience you want to book is eligible for multiple bookings, you may go directly to the check out page. The option to select booking quantity will be made available if multiple bookings are enabled for the experience.

Choose your preferred Breakout Escape Room from the following page: Afterwards, simply click on “Play Now”, which will then prompt you to purchase the experience before proceeding. Click “Join This Experience”, input your billing addresses, then proceed to payment.

To play the escape room with your group, the account holder must launch the game from their browser, and use any screen sharing app (i.e Zoom, Google Meets, etc.)

Yes, we create and build customized escape rooms. For more information, kindly reach out to us at [email protected]

You may check out our Team Building page to learn more about SHOOR’s fun, ready-to-play team building experiences or you may directly contact us at [email protected] to learn more.

Payment Process

Credit cards, debit cards, PayPal, G-Cash, and Direct Carrier Billing* via Globe Postpaid Line are our accepted modes of payment.

*Kindly take note that Direct Carrier Billing is only available on select experience. For more information, kindly reach out to us at our Facebook Page, or you may email us at [email protected]

You can see experience prices in the specific experience pages. An order amount summary will also be presented to you before you proceed to checkout.

We will bill you in Philippine Peso.

We currently do not accept cash payments.

We do not accept payments at our physical office.

We employ secure third party payment gateways to process your payment. If you choose to “Save Card Information”, you can rest assured that your information is tokenized, encrypted, and stored securely.

Payment Process - Globe Postpaid Line

Direct carrier billing (DCB) is a mobile payment option that lets you download and purchase digital content like games, movies, music, eBooks, apps, etc. from online platforms like SHOOR or the Google Play Store and charge it to your Prepaid balance or to your Globe Postpaid bill. For more information on Globe DCB, visit

All Globe Postpaid and Platinum customers are eligible for DCB on SHOOR.

You’ll see your SHOOR purchases under the bill liner ‘Globe Labs’ in your billing statement.

If you’re a Globe Postpaid or Platinum customer, your transaction will reflect on your billing statement depending on your bill cycle.

There are no extra charges for using Globe’s DCB.

    1. If you were charged on your Globe Bill but you were not able to attend the event booked, please contact us on our Facebook Page, or you may email us at [email protected].
    2. Please include the following details:
      • Name of the event booked
      • Name used to register
      • Mobile number used to register/pay
      • Proof that amount was billed to your account

You will receive an SMS containing the confirmation code, which you will use to confirm your purchase via the SHOOR website. After confirmation, you will receive a separate SMS containing the reference number.

If you can no longer access the verification page, please contact the SHOOR Facebook page or email [email protected]. Kindly include a screenshot of the SMS as proof of payment.

Cancellations and Refunds

  • Booking cancellations are highly discouraged and will only be allowed given a valid reason. Kindly reach out to us on Facebook Messenger or email us at [email protected] for assistance. Full refunds are also only available for cancellations requested at least 48 hours before the chosen experience date.
  • Please note that for experiences included in a series, you have the option to move your booking to a different class (e.g. from: Cooking Lesson: Adobo, to: Cooking Lesson: Fried Chicken).
  • For experiences not included in a series, you may request to be moved to a different experience of your choice, provided that it is of the same or a lower price from your original booking. Should you want to book an experience that is priced higher than your original booking, you will have to settle the difference.
  • If your initial payment was made via PayPal, we will process the refund within 1-2 business days. If you paid via credit card, it may take up to 30 days for certain banks for you to receive the refund in your account.
  • For payments made via G-Cash, the refund will be processed within 2-3 business days.

Kindly reach out to us on Facebook Messenger for assistance.

Transfer policies vary per experience. Under certain unforeseeable circumstances (e.g. flight cancellation, natural disaster, medical emergencies, etc.), we may allow transfers if relevant proof is provided. Kindly reach out to us on Facebook Messenger or email us at [email protected] for assistance.

Thank you!

A representative from Kuoni Tumlare will get in touch with you within 2-3 days.
Logo of SHOOR online experiences

SHOOR Team will contact you via email to confirm your attendance along with the access link

For follow-ups, please send an email to [email protected]

GLOBE PREPAID Escape Room Challenge

Scope & Coverage, Mechanics, FAQs



Scope: This Escape Room challenge is open to customers who have vouchers or will purchase an access pass to the Virtual Hangouts: A Day Escape Room.

Promo Dates: 

  • The Escape Room Challenge will run from June 24 to July 31, 2021.
  • Escape Room Access is available for purchase from June 24 to July 31, 2021.


  • To join, customers must have a valid access to play the game at Shoor. 
  • Customers must finish the escape room to qualify for the fastest elapsed time to escape. They are given 45-minutes to finish the game.
  • Whether the customer was able to finish or not, they are given unlimited tries within the promo period. 
  • Customers who won’t be able to finish the escape room will not qualify for the P10,000 worth of GCash credit.
  • The customer with the fastest elapsed completion time will win.

Prize:  Winner will receive PHP 10,000 worth of GCash credit. 




How to purchase an Escape Room Access:

  1. Customers can purchase access via SHOOR for PHP 400.
  2. Customers who have voucher codes can use their code in the “Coupon Code” box upon check-out.

How to play the Escape Room:

  1. Customers who have successfully purchased an access for the Escape Room will receive the link to the game.
  2. They are given 45-minutes to escape the room. They are given unlimited tries. 
  3. Once the customer finishes the room – their elapsed time will be recorded and they will automatically be part of the challenge.

Determination of Winners:

  1. Customers who have successfully finished the game will be prompted to input their email address at the end of the game. Their email address will be automatically recorded with their elapsed time. 
  2. Elapsed time will be recorded in minutes. 
  3. In case of a tie, the prize will be shared equally amongst all winners.


What is the challenge all about?

The challenge is a promotional event for the movie “A Day” and is in partnership with Globe Virtual Hangouts. Customers who will finish the Escape Room can get a chance to be part of the leaderboard. The fastest to escape will win PHP10,000 worth of GCash credit. 

Where can I register to join the challenge?

Customers to use their vouchers or can buy an access pass to the escape room for PHP 400 at Shoor 

Where can I find my elapsed time? 

Once a customer finishes the Escape Room, they will automatically receive their certificate with the elapsed time.

Until when can I try to join the Escape Room Challenge and have a chance at winning?

The Escape Room Challenge will start on June 24, 2021 and entries will be accepted until July 30, 2021. Completing the escape room outside of this date will no longer be eligible for the challenge.

How will I know if I won the challenge?

Globe team will notify the winner to get their details via email or SMS. The winner for the challenge will also be posted in the Globe’s social media channels.

What if 2 or more participants get a tie in the record?

The prize of P10,000 worth of GCash will be equally splitted to the winners.